APO Box staff is required to open and inspect each package that arrives to our facility with lithium battery or hazardous materials markings or labels per the USPS rules and regulations prohibiting certain items in these categories from shipping to overseas locations.
Due to this step in the processing of your package, you will be assessed a fee of $5.00 for each package that arrives with these designations from the original shipper or carrier. Once our team determines that your item is allowed to ship, we will re-box or over-box your item, process to your account, and ship the same day. If your item cannot be shipped, you will be contacted by one of our team members to discuss available options.
Please message us at email@example.com or submit a help ticket for assistance with this or any other question that you may have.