What do I need to file a claim for a damaged insured article?

Proof of Damage or Partial Loss of Contents for insured items:

  • If the article was damaged - or if some or all of the contents were missing - provide photos of the article, box, wrapper, and all packing materials with your claims paperwork to APO Box.

Proof of Complete Loss

  • A copy of the APO Box email, original merchant's invoice and all applicable tracking numbers should be sent with the claims paperwork to APO Box.

For numbered insured, Registered Mail, COD, Express Mail, or items insured online for more than $50:

  • Proof of loss is not required
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