How do I file an Insurance Claim?

Claims for all services can be filed with APO Box after 45 days for priority mail and 60 days for parcel post. Complete the attached form and submit to via help desk ticket, email or mail. With the completed claims form you will need to provide evidence of Insurance and evidence of value. The most commonly requested documents are the APO Box shipping notification, original merchant's invoice, and all applicable tracking numbers. Depending on the type of claim, you may need to provide proof of damage, proof of loss, or partial loss of contents. Also, for claims over $150, we now require a notarized signature.

Please note that your claim must be filed within 90 days from the shipment date. If you do not meet this time requirement, your claim will be denied.

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