Please remember that it is the customer's responsibility to ensure that proper insurance coverage is set for each shipment for their account. Claims will only be paid up to the amount of coverage placed on your packages per your default coverage setting or custom handling request.

You may update your insurance default coverage by logging onto your account at www.apobox.com. You may also submit a custom handling request within the My Account page to change coverage for a specific package without changing your default coverage amount.

Claims for all services can be filed with APO Box after 45 days for priority mail and 60 days for parcel post. Complete the attached form and submit to APOBox.com via help desk ticket, email or mail. With the completed claims form you will need to provide evidence of Insurance and evidence of value. The most commonly requested documents are the APO Box shipping notification, original merchant's invoice, and all applicable tracking numbers. Depending on the type of claim, you may need to provide proof of damage, proof of loss, or partial loss of contents. Also, for claims over $150, we now require a notarized signature.

Once your package departs our warehouse the US Postal Service (USPS) and the Military Postal service Agency (MPSA) are responsible for delivering your package to your APO/FPO address.

Priority mail is shipped via air to APO/FPO addresses and normally take around 10-15 days to most locations. If you are lucky to live next to the major military air hub for your region (Frankfurt, Baghdad, Kabul, Azores), then you often receive packages faster. Some customers have received their package in less than 7 days! For those in remote outstations, it can take over 30 days to reach you.

Parcel Post mail is sent via surface mail and normally takes 25-40 days to receive. Oversized items, packages that exceed 108" total length and girth, are shipped via Parcel Post for our AP and AA customers. AE customers may choose Parcel Post or APO Box Direct oversized for packages of this nature.

Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.
Length = longest side of the box
Girth = measurement around the thickest part of the box